1. Introduction
Car Quest Private Limited ("Car Quest", "we", "us", or "our") is committed to protecting the privacy of all individuals who use our taxi booking and transportation services. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website (carquest.online), WhatsApp, telephone, or any other channel.
By using our services or contacting us, you agree to the terms of this Privacy Policy. Please read it carefully before proceeding.
2. Information We Collect
- Identity Information: Full name as provided at the time of booking.
- Contact Information: Mobile number, WhatsApp number, and email address.
- Travel Information: Pickup location, drop-off location, travel date and time, and journey details.
- Communication Records: WhatsApp messages, call logs, and any correspondence related to your booking.
- Payment Information: Transaction references and payment confirmations (we do not store full card details).
- Device & Technical Data: IP address, browser type, and usage data collected via our website.
3. How We Use Your Information
- To process and confirm your taxi bookings and travel arrangements.
- To assign a verified driver partner and share trip details with you.
- To communicate booking confirmations, driver details, and trip updates via WhatsApp or SMS.
- To process payments and issue invoices or receipts.
- To respond to customer support queries and resolve complaints.
- To improve our services, website functionality, and customer experience.
- To comply with applicable laws and regulatory requirements.
4. Sharing of Information
Car Quest does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
- Driver Partners: Your name, contact number, and pickup/drop details are shared with the assigned driver partner to fulfil your booking.
- Payment Processors: Payment information is shared with authorised payment gateway providers for transaction processing.
- Legal Compliance: We may disclose information if required by law, court order, or government authority.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking records are typically retained for a period of three years. You may request deletion of your data by contacting us at support@carquest.online.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Your Rights
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal data, subject to legal obligations.
- The right to withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at support@carquest.online or WhatsApp +91 98935 11330.
8. Cookies & Website Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. You may disable cookies through your browser settings; however, this may affect certain website functionality.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy.
10. Contact Us
- Company: Car Quest Private Limited
- Address: Plot 216, Town Plan Scheme 1, near Vastrapur Lake, Vastrapur, Ahmedabad, Gujarat 380015, India
- Email: support@carquest.online
- WhatsApp / Phone: +91 98935 11330