1. Overview
Car Quest Private Limited is committed to fair and transparent refund practices. This Refund Policy outlines the conditions under which refunds are applicable for our taxi and transportation services. We encourage all customers to read this policy carefully before making a booking.
2. Cancellation & Refund Schedule
| Cancellation Notice Period | Refund Applicable |
|---|---|
| More than 24 hours before pickup | 100% refund of advance payment |
| 12 to 24 hours before pickup | 75% refund (25% cancellation fee applies) |
| Less than 12 hours before pickup | 50% refund (50% cancellation fee applies) |
| No-show (customer absent at pickup) | No refund applicable |
| Cancellation by Car Quest | 100% refund of advance payment |
3. How to Request a Refund
To request a cancellation and refund, please contact us via:
- WhatsApp: +91 98935 11330 — send your booking reference and reason for cancellation.
- Email: support@carquest.online — include your name, booking date, and booking details.
Refund requests must be submitted before the scheduled pickup time. Requests made after the trip has commenced will not be eligible for a refund.
4. Refund Processing Time
Approved refunds will be processed within 5 to 7 business days from the date of cancellation confirmation. Refunds will be credited to the original payment method used at the time of booking. Processing times may vary depending on your bank or payment provider.
5. Non-Refundable Charges
- Toll charges and parking fees already incurred by the driver en route to the pickup location.
- State taxes and levies paid on behalf of the customer.
- Any charges for additional services already rendered prior to cancellation.
6. Cancellation by Car Quest
In the event that Car Quest cancels a confirmed booking due to driver unavailability, force majeure, or safety concerns, the customer will receive a full refund of any advance payment made. Car Quest will make every reasonable effort to notify the customer as early as possible and offer an alternative booking where feasible.
7. Service Quality Complaints
If you are dissatisfied with the quality of service received, please contact us within 24 hours of the completed trip via WhatsApp (+91 98935 11330) or email (support@carquest.online). We take all complaints seriously and will investigate and respond within 3 business days.
8. Contact Us
- Company: Car Quest Private Limited
- Address: Plot 216, Town Plan Scheme 1, near Vastrapur Lake, Vastrapur, Ahmedabad, Gujarat 380015, India
- Email: support@carquest.online
- WhatsApp / Phone: +91 98935 11330